Processing time is defined as the time its takes us to create and prepare your order for shipment. The current processing time for most items is 3-5 business days which does not include weekends nor holidays and does not apply to pre-order items. If the processing time for an item will exceed 3-5 business, the processing time will be listed specifically in the description of the item listing.
Orders are shipped from the United States via USPS. We offer USPS First Class Mail which usually takes 2-5 business days and USPS Priority Mail which usually takes 2-3 business days. Please note: Priority shipping does not apply to the time it takes for your order to be processed. Once an item is turned over to USPS, Adassa Rose is no longer responsible for packages. Adassa Rose is not responsible for customs charges for international packages. All items in an order are shipped together in order to cut down on shipping costs. Ready to ship items are shipped with Pre-order/ Made To Order items.
It is of utmost importance to us that you are happy with your purchase. If you are unhappy with your purchase please contact us at email@example.com. If there is a discrepancy with your order and it is due to a defect or the incorrect item was shipped, we will offer an exchange or full refund. If you have a change of heart with your selection, we will offer an exchange. We do not offer a refund or exchange for personalized items, custom orders nor sale items. We do not offer refunds for packages which have been delayed, damaged or lost by USPS. Items must be returned in their original state, unworn and unwashed. Items must be returned within 15 days from the date you received your package. Return shipping charges will be at customer's cost. Please contact us at firstname.lastname@example.org before returning any items.