Enjoy Free Shipping On All US Orders $75+ 🎉

FAQ

Processing Time

Processing time is defined as the time its takes us to create and prepare your order for shipment. The current processing time for most items is 3-5 business days which does not include weekends nor holidays and does not apply to pre-order items. If the processing time for an item will exceed 7 business days, the processing time will be listed specifically in the description of the item listing.

 

 US Shipping

We offer a flat rate shipping of $4.95 and free first class shipping for orders totalling $75.00 or more, this applies to US orders only. Orders are shipped from the United States via USPS. We offer USPS First Class Mail which usually takes 2-5 business days and USPS Priority Mail which usually takes 2-3 business days. Please note: Priority shipping does not apply to the time it takes for your order to be processed. 

Once an item has shipped Adassa Rose cannot be held responsible for lost packages. Adassa Rose is not responsible for customs charges for international packages. All items in an order are shipped together in order to cut down on shipping costs. Ready to ship items are shipped with Pre-orderMade To Order items.

 

 INTERNATIONAL SHIPPING

International shipping rates are based on weight and start at $14.95. Orders are shipped via USPS first class mail which usually takes up to 3 weeks. Adassa Rose is not responsible for customs charges. We do not offer refunds for packages which have been delayed, damaged or lost by USPS. 

 

Returns/Refunds

It is of utmost importance to us that you are happy with your purchase. If you are unhappy with your purchase please contact us at info@adassarose.com. If there is a discrepancy with your order and it is due to a defect or the incorrect item was shipped, we will offer an exchange or full refund. If you have a change of heart with your selection, we will offer an exchange. We do not offer a refund or exchange for personalized items, custom orders nor sale items. We do not offer refunds for packages which have been delayed, damaged or lost by USPS. Items must be returned in their original state, unworn and unwashed. Items must be returned within 15 days from the date you received your package. Return shipping charges will be at customer's cost. Please contact us at helloadassarose@gmail.com before returning any items.