Thank you very much for shopping with Adassa Rose! If there is a discrepancy with your order and it is due to a defect or the incorrect item was shipped, we will offer an exchange or full refund. If you have a change of heart with your selection, we will offer an exchange. We do not offer a refund or exchange for personalized items, holiday, custom orders nor sale items. We do not offer refunds for packages which have been delayed, damaged or lost by USPS. Items must be returned in their original state, unworn and unwashed. Items must be returned within 15 days from the date you received your package. Return shipping charges will be at customer's cost. Please contact us at firstname.lastname@example.org before returning any items.